Objective: Ensure the equipment perfectly matches the customer’s operational needs.
✅ Technical Consultation
-Conduct a needs assessment (e.g., container sizes, crane compatibility, automation level).
-Recommend suitable spreader types (e.g., Twistlock, Euro, Telescopic, or Hydraulic).
-Provide load capacity analysis and site condition reports for optimal selection.
✅ Product Demonstration & Data Support
-Arrange live demos(on-site or virtual) to showcase features (e.g., anti-sway, remote control, automatic locking).
-Share technical specifications, certifications (CE/ISO/DNV), and case studies from ports, terminals, or logistics firms.
✅ Cost & ROI Analysis
– ompare purchase vs. rental options, explaining Total Cost of Ownership (TCO).
-Clarify shipping costs, import duties, and installation fees(incoterms: FOB, CIF, DAP).
Objective: Smooth transaction and seamless equipment handover.
✅Contract & Legal Clarity
– Finalize delivery timelines, payment terms (deposit/full payment), and acceptance criteria.
– Outline penalties for delays and provide incoterms explanations to avoid disputes.
✅ Logistics & Installation Support
– Coordinate shipping (sea/land) with real-time tracking for transparency.
– Dispatch engineers for on-site installation & integration (e.g., with STS cranes or RTGs).
✅ Training & Handover
– Conduct operator training (safety protocols, maintenance basics, troubleshooting).
– Provide user manuals, spare parts lists, and warranty documentation.
Objective: Maximize uptime and extend equipment lifecycle. handover.
✅ Reactive Maintenance & Troubleshooting
– 24/7 helpdesk with 4–48hr response time (varies by region).
– Supply critical spare parts (locks, hydraulic hoses, sensors) with fast shipping.
✅ Preventive Maintenance & Remote Monitoring
– Schedule bi-annual health checks (lubrication, calibration, wear-and-tear inspection).
– Offer IoT-enabled remote diagnostics for predictive maintenance.
✅ Upgrades & Retrofits
– Software updates (e.g., automation controls or safety algorithms).
– Hardware modifications (e.g., adding new container-type compatibility).
✅ Customer Success Management
– Quarterly feedback reviews to improve product design.
– Early access to **new models or trade-in programs** for old equipment.
Objective: Quickly establish your business model and earn your money as soon as possible.
🔸 Financing Options: Leasing/flexible payment plans.
🔸 Global Service Network: Multilingual engineers & regional warehouses.
🔸 Sustainability Consulting: Retrofitting for emissions compliance.
This structured approach ensures minimum downtime, cost efficiency, and trust-building at every stage. For a step-by-step workflow (SOP) template, let us know—we can tailor it further!
Your China Partner in Safe and Efficient Container Handling.
Partner with OLAT Spreader for comprehensive container handling solutions. Our dedicated team provides reliable products and unparalleled customer service to ensure your operations run smoothly.